The Website/App “www.loyaltyking.in” (hereinafter referred to as the “Website/App”) is owned and operated by Payfast India Private Limited, a company incorporated under the provisions of the Companies Act, having its registered office at New Delhi, India, represented by its authorized representatives. Unless the context otherwise requires, such expression shall include its respective affiliates, legal heirs, representatives, administrators, permitted successors, and assigns. For the purpose of these Terms & Conditions, along with any amendments or modifications made from time to time, and wherever the context so requires: “You”, “Your”, or “User” shall mean any natural person, company, firm, organization, or other legal entity who accesses, browses, registers on, or uses the Website/App in any manner. The Website/App may also provide certain services without requiring registration or account creation; however, the use of such services shall still constitute acceptance of and compliance with these Terms & Conditions. “We”, “Us”, “Our”, or “Company” shall mean Payfast India Private Limited, including its affiliates, subsidiaries, employees, officers, agents, and authorized representatives.

By accessing or using our website or services, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, please discontinue use of our services immediately.

1. Definitions

• Website refers to https://www.loyaltyking.in
• User, Client, or Customer refers to any individual, business, organization, or entity using our platform or services.
• Services include loyalty programs, customer retention tools, CRM integrations, WhatsApp chatbot automation, digital rewards, marketing campaigns, API integrations, SaaS solutions, and related offerings provided by LoyaltyKing,owned and operated by Payfast India Private Limited.

2. Eligibility

By using our services, you confirm that:

• You are legally capable of entering into a binding agreement.
• You are authorized to represent your business or organization where applicable.
• All information provided by you is accurate and complete.

3. Services

LoyaltyKing provides customer engagement and retention solutions including but not limited to:

• Loyalty & rewards programs
• Membership management
• WhatsApp marketing & automation
• Digital wallet & cashback systems
• Customer analytics
• API & third-party integrations
• Promotional communication tools

We reserve the right to modify, suspend, or discontinue any service without prior notice.

4. User Responsibilities

• Not to use the platform for unlawful, fraudulent, or abusive activities.
• Not to send spam, misleading, or unauthorized promotional messages.
• To comply with applicable laws including data protection and WhatsApp/Meta platform policies.
• To maintain the confidentiality of login credentials and account information.

5. Payments & Subscription

• Certain services may require subscription or setup fees.
• All payments made are non-refundable unless otherwise agreed in writing.
• Delayed payments may result in suspension or termination of services.
• Applicable taxes and GST shall be borne by the customer.

6. Intellectual Property

All content, software, branding, logos, designs, graphics, source code, and materials available on the website are the intellectual property of LoyaltyKing unless otherwise stated.

7. Third-Party Services

Our platform may integrate with third-party providers such as payment gateways, WhatsApp API providers, SMS gateways, CRM systems, and cloud hosting services.

8. Data & Communication

By using our services, you consent to receive service notifications, transactional communications, account updates, and marketing communications where permitted.

9. Limitation of Liability

LoyaltyKing shall not be liable for indirect damages, business loss, downtime caused by third-party systems, or technical interruptions beyond our control.

10. Account Suspension & Termination

We reserve the right to suspend or terminate accounts that violate these Terms, misuse the platform, or fail to make timely payments.

11. Privacy

Your use of the platform is also governed by our Privacy Policy.

12. Indemnification

You agree to indemnify and hold harmless LoyaltyKing against any claims, damages, or liabilities arising from misuse of services or violation of applicable laws.

13. Governing Law

These Terms shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts located in New Delhi, India.

14. Changes to Terms

We may update these Terms & Conditions from time to time. Continued use of the services constitutes acceptance of updated terms.

15. Contact Information

Website: www.loyaltyking.in
Email: support@loyaltyking.in